Privacy Policy

Auto Fix DXB (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect information when you visit https://autofixdxb.com/ (the “Website”), contact us via phone or WhatsApp, or book a service with us.

This policy is intended to align with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“UAE PDPL”).

1. Information We Collect

We may collect the following categories of information:

a) Information you provide directly:

• Name, phone number, and email address
• Location or address for onsite service dispatch
• Vehicle details (make, model, issue description)
• Payment information (processed securely; we do not store full card details  see Section 5)
• Any messages or information you send us via WhatsApp, phone, or contact forms

b) Information collected automatically:

• IP address, browser type, device type, and general location (via cookies and similar technologies)
• Pages visited, time spent on the Website, and referral source
• Data collected through website analytics tools such as Google Analytics, and communications data through the WhatsApp Business platform when you message us

2. How We Use Your Information

We use the information we collect to:

• Schedule, dispatch, and carry out the automotive services you request
• Communicate with you about bookings, quotes, and service updates
• Process payments
• Respond to inquiries and provide customer support
• Improve our Website, services, and customer experience
• Send promotional messages or offers, where you have consented to receive them (you may opt out at any time)
• Comply with legal obligations and resolve disputes

3. Legal Basis for Processing

We process your personal data on the following bases:

• Performance of a contract — to provide the service you have booked
• Consent — for marketing communications and optional cookies, where required
• Legitimate interests — to operate and improve our business, prevent fraud, and ensure safety
• Legal obligation — where required by UAE law

4. Sharing of Information

We do not sell your personal data. We may share your information with:

• Our technicians and staff, to the extent necessary to carry out your booked service
• Payment processors, to securely process online payments
• Communication platforms (e.g. WhatsApp Business), to communicate with you about your booking
• Service providers who support our Website hosting, analytics, or business operations, under confidentiality obligations
• Legal or regulatory authorities, where required by UAE law or to protect our legal rights

5. Payment Information

Online payments are processed through secure third-party payment providers. We do not store your full card details on our systems. Please refer to the relevant payment provider’s own privacy policy for details on how they handle your payment information.

6. Cookies & Tracking Technologies

Our Website may use cookies and similar technologies to:

• Remember your preferences
• Understand how visitors use our Website
• Support advertising or retargeting, where applicable

You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of the Website.

We currently use Google Analytics to understand Website traffic and performance, and the WhatsApp Business platform to communicate with customers who contact us via WhatsApp. If we add further analytics or advertising tools in the future, this section will be updated accordingly.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, including to provide services, maintain business records, and comply with legal, accounting, or reporting obligations. When no longer needed, your data is securely deleted or anonymized.

8. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable UAE law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, where applicable
• Withdraw consent for marketing communications at any time
• Object to or restrict certain types of processing

To exercise any of these rights, contact us at Help@autofixdxb.com. We will respond within a reasonable timeframe in accordance with UAE law.

10. Children’s Privacy

Our Website and services are not directed at children, and we do not knowingly collect personal data from individuals under the age of 18. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. International Data Transfers

Some of our service providers, including our website hosting, analytics (Google Analytics), and payment processing partners, may process or store data on servers located outside the UAE. Where this occurs, we take reasonable steps to ensure these providers apply appropriate data protection standards consistent with the requirements of the UAE PDPL.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us:

Auto Fix DXB Al Barsha Second – Al Barsha, Dubai, 

UAE Phone: +971 586 657 318 

Email: Help@autofixdxb.com

Website: https://autofixdxb.com/